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Cloud based Call Recording

Software as a Service (SaaS)

Call Recording Software that captures every voice.

With our reliable and easy to use call recording software as a service, we help businesses to improve service quality, enhance productivity and further boost their customer relationships thus helping them to gain momentum for growing more business.


Introduction

This era is of customer experience. So, it becomes very important for every business to provide the best-in-class experience to customers which calls in the need for best customer service. Call recording is one of the key tools which enables your business an entirely new tangent to improvise and optimize your customer service with data and information to analyze. Recording the interactions made over VoIP allows to gain another set of data to utilize, and analyze for potential improvements.

The business use cases for recording are now endless. The pricing options, accessibility and content that can be gained from your recorded calls can provide benefits to all types of businesses, across all verticals. With the right options for recording and permission management, recording can be revolutionary.

An industry standard compliant software, it is one of the most advanced call recording solution for VoIP which enables service providers and customers to think about capturing voice data in a way which they may have never previously considered. Available as a true native cloud product, it offers security, unlimited scalability, rapid deployment and no CAPEX. Through a Software as a Service (SaaS) model, it enables effective recording with minimal on-going management.

Functional Features

  • Centralised Platform
  • Always on recording
  • On-demand recording
  • Pause & Resume
  • Encrypted storage
  • Browser Access
  • Secure recording share*
  • Advanced Search
  • Filters
  • Tagging
  • Download*
  • Delete*
  • Endless Storage availability
  • Administration, Standard and Private Users
  • Teams*
  • Call Recording API
  • PCI DTMF masking**

*Permission based
**Optional functionality

A Single Platform – Multiple solutions for all Industries

The business use cases for recording are now endless across all industries. The recorded calls can provide ample of benefits to all types of businesses, across all verticals. With the right options for recording and right permission management, recording really proves to be a strong selling proposition.

Our Call recording software is available for all Industries

  • Finance
  • Financial Advisory
  • Health
  • Legal
  • Retail
  • Construction and many more

Why choose Telehop Cloud Call Recording Solution? - Key Differentiators

Native Cloud Based Solution
Native Cloud Based Solution Telehop Call recording solution has been architected and built as a pure 'native cloud' solution. Utilizing cloud technologies, the platform is the world's only 'true cloud' recording solution. Use of this technology allows for all of the benefits of cloud, including subscription-based pricing and ease of deployment without the inherent issues associated with traditional hardware-based technologies.

Software as a Service (SaaS)
Software as a Service (SaaS) As a true 'native cloud' solution, the solution is able to offer SaaS based pricing. Through our architecture model, it is able to offer per user subscription pricing with no minimum or maximum commitments for either number of subscribers or contracted durations.

Unlimited Scalability
Unlimited Scalability The Telehop platform has been designed and built for scale. As a ’native cloud’ solution, it can scale to any size based on demand.


Fully Redundant
Fully Redundant The system architecture has been designed specifically to support both scale and redundancy. Utilizing cloud infrastructure, the solution has been designed to leverage the inherent technologies within the cloud to provide an unlimited, scalable, multi-redundant and highly resilient solution.

Security
Security Recordings are stored within a dedicated, encrypted recording store. Access to the recordings is only available through the portal or through the API, both of which require user authentication. Once accessed, all recordings within platform are streamed through HTTPS sessions ensuring end-to-end security between platform and the end user.

Rapid Deployment
Rapid Deployment The goal is to achieve recording with minimal to no requirement for on premise hardware. To enable this approach, Telehop deploys connections to recording sources through the API. With this approach it is able to rapidly deploy and connect to numerous recording sources such as PBX, Telco Exchange and existing call recording solutions.

Permissions and Team Structure
Permissions and Team Structure It enterprise more flexibility, administrators are able to manage users in a hierarchy method.

Sharing
Sharing Instead of traditional methods of exporting recordings, it allows recordings to be shared through the Portal. A secure link is shared via email to allow a user to have temporary access to the recording. This link allows the recipient to access the specific recording through a HTTPS hyperlink. This process allows external sharing of recording for a pre-determined period without the requirement to download the file to disk.

Search and Filtering
Search and Filtering It allows advanced search and filtering across all data within the platform. Through use of cloud search tools, it allows subscribers the ability to search for any recording based upon all associated metadata.

Live and Available
Live and Available Recordings within the solution are made immediately available. This means that once a recording has been written to storage, it is immediately available for playback, sharing or directly to 3rd party applications through the API.

Centralisation of Recordings
Centralisation of Recordings As it is a scalable 'native cloud' platform, there are no restrictions on the location of users or recording access. With a global cloud presence, it is able to connect recording users throughout the world. This means that it is able to provide centralisation of recorded assets over disparate locations. If an enterprise has several contact centres, multiple back office locations and a widespread branch network, traditional recording technologies do not allow for centralisation of recording. It is now able to offer this centralisation.

Tagging and Metadata
Tagging and Metadata It has the ability to add an unlimited number of ‘Tags’ to recordings. Utilising the advanced web based search tools, it can attach ‘Tags’ from both metadata provided the recording import along with API attached ‘Tags’. This capability allows for extremely advanced search and access to recordings.

Open API
Open API It has been architected to allow extensible access through its API. Utilising the Open API, the subscribers are able to add recordings into the platform, attach additional metadata to recordings and, most notably, allow access to recordings within the platform to be utilised by 3rd party applications.

Solution Benefits

Very easy and quick to implement
Very easy and quick to implement
Easy maintenance
Easy maintenance
Helps to increase business security and keep an eye on data exchanged
Helps to increase business security and keep an eye on data exchanged
Helps to capture details and keep record
Helps to capture details and keep record
Affordable, Cost effective with desirable ROI benefits
Affordable, Cost effective with desirable ROI benefits
Enhance customer service and increase employee satisfaction
Enhance customer service and increase employee satisfaction
Useful for training and quality assurance purposes as well as performance reviews
Useful for training and quality assurance purposes as well as performance reviews
Reduce costly errors and misunderstanding
Reduce costly errors and misunderstanding
Helps to offer quality controlled calls and management
Helps to offer quality controlled calls and management
Regulation and code of practice compliance
Regulation and code of practice compliance
Provides actionable insights, analysis and reporting
Provides actionable insights, analysis and reporting

If you don’t record the calls, you could be missing out on easy ways to improve efficiency, enhance the customer experience, and — most importantly — drive revenues.


Take a closer look at our products and services.

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Technology Partners

Providing you with innovative cloud solutions with industry leading technology partners.

Partners